It is essential to me and my business that you get good value for money and are totally happy with my products and services, according to my promises and your expectations. After all, I want you to tell everybody else about me! So to make you as happy as possible, I give you my ‘BETTER THAN 100% NO FEE GUARANTEE’.
So here’s how it works for particular services and products:
If I don’t get good feedback from you, your staff or your pupils, then I’m not happy. In which case, I won’t bill you for the day or any expenses. Put simply, if you’re not happy, you don’t have to pay – not a penny! But I WILL leave you with the FREE teachers’ resources and then send you an additional £100 worth of my ‘Dr Mark’ digital resources, of your choice, totally FREE as compensation. I can’t do fairer than that!
If you’re not happy with any of my books, CDROMs or Video-Enhanced CDROMs, then I’m not happy either. All I ask is that you return any such products to me as soon as possible but within one month of the date of purchase and in the same condition as you received them (so that I can offer them for re-sale), then I’ll give you a full ‘no questions asked’ refund if you paid in advance, or I’ll cancel any unpaid invoice. On top of that, I’ll give you a 25% discount on the next equivalent product order you may place at any future date, e.g. if you return a book and CDROM to me, then I will give you a 25% discount on the next book and CDROM you may choose to purchase later on – as long as it’s not the same one! Fair enough?
The nature of my purchasable downloads are such that I am unable to offer the same money back guarantee to those above. However, to help you make the right choice before you pay and download, I have given you the option of taking a sneaky preview on-screen of any of the downloads you want to buy! You can access these in the e-Brochures that you can download from the website (see the top menu list).